Don't surprise the user


You are probably getting ready to hear about some error dialog or weird setting in an application but not this time – it was a photocopier!  I was copying some printouts for a meeting and discovered midway through the job that the paper tray had fancy paper in it that I shouldn’t be using.  Not a problem, right?  Just hit the “Cancel Job” button …

Are you sure that you want to cancel this job?


I was stumped.  Does that mean “continue” to cancel the job or should I “exit” the job?  After ten seconds careful thought, I pressed “continue” and my print job continued printing! Not exactly what I expected. 🙂


Jonathan Cogley is the CEO and founder of Thycotic Software, a .NET consulting company and ISV in Washington DC.  Our product, Secret Server is a enterprise password manager system for teams to secure their passwords.  Is your team still storing passwords in Excel?

  1. Haissam Abdul Malak
    January 29, 2008 at 10:31 pm

    You are totally right.

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